Privacy Policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from our website. Please read our Terms & Conditions along with this Privacy Policy.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, web browser, IP address and time zone. We also collect information about the individual pages you view, the websites or search terms that referred you to us, and how you interacted with our website. This information is collected using technologies such as cookies, log files, web beacons, tags, pixels and analytics.

Additionally, when you subscribe to our mailing list, make a purchase or otherwise contact us, we collect information from you including your name, contact details such as e-mail address and mobile number, shipping and billing address, and other information relevant to customer surveys or offers.

Using Your Personal Information

We require this information to understand your needs and preferences and to provide you with a better service, in particular for the following reasons.

Internal record keeping

We use the information to improve our products and services and to handle disputes. With your permission, we may periodically send promotional e-mails about new services, special offers or other information we think you may find interesting, using the e-mail address you have provided. From time to time we may also contact you by e-mail or post for market research purposes. We use this information to customise the website according to your interests.

To fulfil orders

We use the information we collect to fulfil orders placed through our website. This includes processing your payment information, arranging delivery, and providing you with invoices and order confirmations. We also use this information to communicate with you and to protect your orders and payment information from potential risk or fraud.

Behavioural advertising

We may use your personal information for behavioural advertising, including re-targeting with advertisements that may interest you, using advertising platforms such as Facebook, Google, Instagram, LinkedIn and X. Generally we use Google Analytics and Facebook Pixels, among others.

Controlling Your Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. However, we will use and share your personal information with third parties — advertising platforms, logistics partners and payment gateways — for order fulfilment and behavioural advertising purposes. If you believe that any information we hold about you is incorrect or incomplete, please e-mail our support team at askadietitian0522@gmail.com and we will promptly correct any information found to be incorrect.

Security & Payment Information

To protect your personal information we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We use SSL (secure socket layer) technology to protect your information and online transactions, and we have partnered with a leading Indian payment gateway for online payments. Please note that we and our affiliates will never ask a customer to confirm any account or payment details via e-mail, call or text message. If you receive any such message claiming to be from us, do not respond — contact our support team at askadietitian0522@gmail.com immediately.

Third Party Services & Links

In general, third-party service providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Certain third-party service providers, such as payment gateways and logistics partners, have their own privacy policies in respect of the information we are required to provide to them for your purchase-related transactions. Our site also uses Google Analytics and Facebook Pixels to help us learn about visits and the pages being viewed. We recommend that you read the privacy policies of these providers so that you understand how your personal information will be handled.

When you click links on our website, they may direct you away from our site, over which we do not exercise any control. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms & Conditions. We are not responsible for the protection and privacy of any information you provide whilst visiting such sites. You should exercise caution and review the privacy policy of any such site.

Changes To This Privacy Policy

We reserve the right to modify this Privacy Policy or any part of it without prior notification, so please review it frequently. Changes and clarifications take effect immediately upon their posting on the website. If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to serve you.